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Annual Maintenance Contracts (AMC)

Annual Maintenance Contracts (AMC)

At Techsoko Tanzania, we understand the importance of keeping your printing and imaging equipment in optimal working condition. That’s why we offer customized Annual Maintenance Contracts (AMC) designed to provide businesses and individuals with year-round peace of mind. With an AMC, you can rely on our expert team to ensure your printers, scanners, photocopiers, and other devices perform seamlessly.

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What is an AMC?

An AMC is a service agreement where we take care of the regular maintenance and repair of your equipment for a fixed annual fee. This contract ensures that your devices are always in good working order, minimizing downtime and maximizing productivity.

Our AMC Services Include:

  • Regular Maintenance: Periodic servicing to keep your equipment running smoothly.
  • On-Demand Repairs: Prompt resolution of any technical issues or breakdowns.
  • Replacement of Consumables: Assistance with replacing ink cartridges, toners, or other consumables.
  • Spare Parts Support: Genuine spare parts replacement as needed.
  • Preventive Maintenance: Comprehensive checks to identify and resolve potential issues before they become critical.
  • 24/7 Support: Round-the-clock assistance for urgent needs, ensuring minimal disruption to your operations.
  • Customized Plans: Tailored AMC packages to suit your specific equipment and business needs.

Benefits of Our AMC

  • Cost Savings: Avoid unexpected repair costs with a fixed annual fee.
  • Minimized Downtime: Regular maintenance prevents major breakdowns, keeping your equipment functional.
  • Expert Technicians: Our skilled team ensures high-quality service for all your devices.
  • Enhanced Longevity: Proper care and servicing extend the lifespan of your equipment.
  • Priority Support: AMC customers receive priority service, ensuring faster response times.

Frequently Asked Questions (FAQ)

1. What devices are covered under an AMC?

Our AMC covers a wide range of equipment, including printers, scanners, photocopiers, and multifunctional devices from all major brands.

2. How often will my devices be serviced?

We provide regular servicing at intervals specified in the contract, typically every 3–6 months, along with additional servicing if issues arise.

3. What happens if my device breaks down outside of scheduled maintenance?

With an AMC, you get on-demand repair services. Our technicians will attend to your issue promptly, ensuring minimal downtime.

4. Are consumables like ink and toner included in the AMC?

Consumables are generally not included, but we provide support in sourcing and replacing them. Custom plans can include consumables based on your requirements.

5. Do you use genuine spare parts for repairs?

Yes, we only use genuine spare parts to ensure the reliability and performance of your equipment.

6. Can I customize my AMC plan?

Absolutely. We offer flexible AMC plans that can be tailored to your specific needs, whether you have a single device or a fleet of equipment.

7. What is the cost of an AMC?

The cost varies based on the type and number of devices covered, as well as the level of service required. Contact us for a customized quote.

8. How can I request service under my AMC?

You can contact us via phone, email, or our online support portal. Our team will respond promptly to schedule your service.

9. What happens if I need urgent support?

Our 24/7 support ensures you receive assistance even during emergencies. AMC customers are prioritized for faster response times.

10. Can I cancel or upgrade my AMC?

Yes, you can cancel or upgrade your AMC plan at any time, subject to the terms and conditions of the agreement.

Don’t let equipment breakdowns disrupt your workflow! Sign up for an Annual Maintenance Contract with Techsoko Tanzania today and enjoy uninterrupted performance and expert care. Contact us for a free consultation and quote!

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